FAQs

You’ve Got Questions… We have Answers!

Getting Ready for Your Appointment

  • Little Indigo is located on the famous historic Music Row at 1604 16th Ave South, Nashville TN 37212. We are located on the right hand side on 16th ave. We have Street parking , and parking in the back of the house marked “1604 16th ave. only”. Our driveway is to the left of the house. Please enter through the front door of the house.

  • We accept all forms of major credit and debit cards including Visa, MasterCard, Discover, and American Express. We do not accept cash however you are welcome to tip your service provider in cash.

  • Oh no! Don’t worry, we know life happens. Please give us a call or text at (615) 486-3050 before 24 hours from your appointment so we can let your service provider know you won’t be able to join us.

    Note: There will be a 50% charge of your service if cancelled in the 24 hour window of your appointment.

  • We kindly ask that you arrive 5 mins before your scheduled appointment to have you check in and get settled.

    If you are new with us please arrive 10 minutes early so you can fill out your intake form.

    We know running late happens, and we will always do our best to accommodate you. Whether that is shorting your service, or rescheduling your appointment for another time. If you are running late, please give us a heads up by calling or texting us at: (615) 486-3050.

Shipping + Returns Policy

  • Services: We do not refund services, but it is important to us that you are 100% satisfied. We will do everything we can to make sure you are satisfied.

  • Skincare products: We accept returns for skincare products that are unopened or minimally used for exchange within 15 days of the purchase.

    If you are unsure about a product, we will be more than happy to give you a sample to try at home.

    Makeup products: All makeup sales are final. It’s best to work with one of our professional makeup artists to ensure the perfect match for you.

  • Shipping for online purchases:

    Shipping carriers will be provided through UPS or USPS. Once the order is placed expect 1-3 business days for your items to be packed and shipped.

    We do not deliver outside of the United States.

Chemical Peels

  • Do not apply Retin-A, AHA, or Vitamin C for 72 hours before the treatment.

  • Do not apply exfoliants including Retin-A, AHA, or Vitamin C for 72 hours after the treatment.

    Avoid direct Sun exposure for 72 hours

    Avoid exercise, saunas, steam rooms, and hot tubs for 24 hours

Brow Lamination

  • Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours before or after.

    No self tanning products should be used on the face one week before the treatment and 48 hours after the treatment

  • Keep your brows dry for at least 24 hours after your treatment.

    Gently brush your brow hair into their place daily.

Lash Lift/ Tint

  • Please make sure to arrive without contacts, concealer, eye makeup (mascara, eyeliner, eyeshadow etc.) on the day of your appointment.

    Avoid curling your natural lashes with a lash curler for 24 hours before your appointment.

  • DO NOT WET your lashes for 24 hours after the appointment.

    DO NOT SLEEP with your face on the pillow. You must sleep on your back for 24 hours. Your lashes are prone to kinks within 24 hours after the procedure.

    DO NOT PULL your lashes. This can cause your natural lashes to fall out prematurely and cause both breakage and permanent damage to the hair follicle.

Sugaring

  • No sun tanning prior to a treatment.

    Avoid stimulants such as caffeine.

    Keeping your skin exfoliated and hydrated is very important however;

    Do not exfoliate the day before or the day of a treatment.

    Please come to your appointment with clean, dry skin. No moisturizer or oils.

  • Sugaring removes hair from the root so you will feel it. Everyone’s pain tolerance is different but most people find that sugaring hurts less than waxing (especially on the face). This is because sugaring does NOT adhere to live skin and it is removed in the direction of hair growth.

    The great thing about sugaring is that the more you do it, the less it hurts because the hair grows back thinner and less dense. Less hair = less pain.

  • One of the key advantages to sugaring is that it can remove the shorter hairs that waxing cannot.

    Hair as short as 1/16 of an inch can be successfully extracted. For best results hair should be between 1/8 to 1/4 of an inch...the length of a grain of rice.

    If longer than ½ inch, trimming before your appointment can make your sugaring session more comfortable.

  • We recommended that the hair be between 1/8 to 1/4 inch for the best results.

    Each person will have a different rate of growth but typically the first few treatments are spaced 3-4 weeks apart to get the hairs on the same schedule.

    Subsequent treatments are then spaced 4-6 weeks apart.

  • You may feel a little sensitive.

    Avoid heat (sun, hot showers, exercise), friction and synthetic materials.

    Avoid any creams, lotions, or deodorants with artificial fragrances.

    Do not use any products with hydroxy acids for at least 24-48 hrs. This could cause more sensitivity.

Have More Questions?

Let us know!

Reach out via email at littleindigocharlie@gmail.com or call (615) 486-3050 with any questions. We look forward to making your experiences the best they can be!